Whether you’ve found the perfect place to live, or ready to sign a lease, you may have a few questions. We’ve compiled a list of all our most common questions below. Don’t see your question?
I want to move out, but my roommate wants to stay. What do I do?
Any lease modification has to be requested at least 60 days before the current lease expiration date otherwise it can’t be processed. When we remove you from the lease, your roommate will need to either find another qualified person to take
your place or they must qualify for the property on their own. In either case, we would need to sign a new lease agreement. Some restrictions apply as the person staying would need to re-submit an application and pay the app fee so they can
be rescreened by our underwriting team to see if they are approved to remain in the house on their own as financially responsible. Every scenario has an option, to all, a $200 administrative fee to modify the lease will apply.
Who is responsible for paying for repairs and maintenance requests?
Owners are responsible for all usual maintenance such as roof, plumbing, electrical, and any structural work that needs repair as long as it was not the result of resident misuse. Residents will be responsible for work that was caused by
misuse, such as holes put in sheetrock, toilets clogged by toys, feminine products, etc. Please be advised if an appointment is scheduled and the resident misses the appointment, a service fee will be charged to the resident.
I want to get a pet. What do I do?
. The main consideration will be whether the owner of the house will allow a pet and/or is an acceptable pet breed per your lease. There is also a $300 non-refundable pet fee
per pet living in the home. Also, monthly pet fees may apply in case the owner informs. A pet addendum will also need to be signed.
Is the deposit refundable?
Yes, the security deposit will be refunded after a resident moves out and the house is inspected for any resident related damage. If there has been damage to the home that is not normal wear and tear, the repair amount will be deducted from
the initial security deposit paid. We follow the Landlord resident Law for each state in regards to the time it takes to refund any security deposit.
Do I pay first month’s rent and last month’s rent with my security deposit?
Before you can move into the property you will need to pay the security deposit; first month’s rent and a one-time $150-$200 administrative fee. (This fee amount may vary by market). The security deposit is not to be used to pay any
future, current or rent in arrears.
How do I pay rent?
You can pay rent
online (debit card, credit card or bank account), mail/drop off a certified fund check
(money order, cashiers check), or pay with a Pay Near Me Slip (request from your Resident
Communications Specialist). We do not accept cash at the office nor payments via phone calls.
Who needs a cosigner?
We allow a co-signer for applicants who meet or exceed all qualifications besides income. In that case, you may have a cosigner as long as they meet
the following criteria
A cosigner can not be used to meet credit score.
How old do you have to be to apply?
You must be at least 18 years old to apply to rent an Evernest home. In addition, anyone planning to live in the home age 18 or over is required to submit an application.
Can you hold a place before I apply?
We cannot hold a house before an application has been submitted, approved and a security deposit has been paid. We encourage everyone to fill out an application while you’re looking for that perfect house. Then, once you find the house you
want, you can come in and reserve it with your security deposit and a signed lease.
You have a property I want to rent. How do I apply?
Fill out this online application page
, or contact us to ask if the Evernest office can assist you and fill out the application. There is a $65 non-refundable
application fee due at the time the application is submitted. Please consider if your application is denied, the app fee will not be refundable.
Will I get an eviction if I owe only the current month of rent?
The resident signed a lease agreement specifying rent is due on the first of each month and we allow a grace period before the late fees accrue. However, after the grace period and late fee accrues, we may post an eviction notice if you are
unresponsive and have not communicated your payment plans.
We will follow the state law for non-payment which might include a Notice to Pay post on the door. A posting at the property has an additional charge.
What happens to my portal if I get an NSF payment?
Your portal will be automatically disabled for payments and you will have to pay via Certified Funds payable to Evernest: cashier check and money order may be dropped off at the office OR you can request the PayNearMeSlip from your Resident
Can I pay out of pocket for a maintenance issue that is not being repaired?
You will not be reimbursed if you choose to pay out of pocket. We recommend you reach out to your resident communication specialist for an update or eta to your work order. Please know you may not withhold rent as per your lease agreements.
We also use certified vendors to complete the repairs to guarantee the work. If they use their own vendor or pay out of pocket work is not guaranteed and any further repairs that may arise from it will be the resident's responsibility.